RETURNS AND EXCHANGES PROCEDURE
The Client need to email email@example.com if the client wish to return an item, stating the reason for return within 7 days of receiving the goods. Clearly explain why you would like to return the item(s) and if an item is faulty, please provide us with full details & images where necessary.
For returns, exchanges and refunds the Client will bear all costs. If the goods are faulty, SAARAA will refund the Client in full and will include shipping costs. The Client will remain full responsible for the goods until the goods are received by SAARAA.
SAARAA advise that tax and duties are not be refundable to NON-EU customers wishing to return items.
The address to return the goods is: Market Your Jewelry B.V. (SAARAA Jewelry) , CIC Rotterdam, 4th floor of Groot Handels Gebouw, 3013AK, Rotterdam, The Netherlands
The Client need to return the entire order to SAARAA by secure means to ensure it reaches SAARAA in good condition. We recommend that you return the goods to SAARAA by track-able means and insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending.
All packaging such as jewelry boxes, authenticity cards, and tags should be included with your return. All items must be returned unused and in their original condition, from the original delivery country.
All jewelry should be tried with clean skin. Items are to be returned unused. Returns that are damaged, scratch, or change colour will not be accepted and will be sent back to the customer and/or a refund refused.
The Client need to email firstname.lastname@example.org if the client wish to exchange an item, stating the reason for exchange within 7 days of receiving the goods. Clearly explain why you would like to exchange the item(s) and if an item is faulty, please provide us with full details & images where necessary.
If you would like to exchange an item, please be aware that we can only replace it for the same product, subject to availability.
SAARAA advise that tax and duties are not be refundable to NON-EU customers wishing to exchange items.
The Client need to email email@example.com if the client wish to receive a refund, stating the reason for requiring a refund within 7 days of receiving the goods.
For all returns SAARAA ask you kindly to return your order via a track-able means.
SAARAA Jewelry brings the essence of creativities to personalities of the fabulous empower women in the world.
A. Stationsplein 45
P. 3013AK Rotterdam
T. +31 (0)10 808 08 57